Customer Service Administrator - Belfast
Posted 22 hours 50 minutes ago by Arjo Italia S.p.A.
Location: Belfast, Northern Ireland
Job type: Full Time, Permanent
Hours: 37.5 hours per week, Monday to Friday
Join our dynamic team and play a vital role in supporting customers across the NHS, long term care facilities and private individuals by delivering outstanding customer service while providing administrative support to our Rental and Service Teams.
Key Duties and Responsibilities- Handle inbound calls and manage shared inboxes, ensuring prompt and professional responses.
- Schedule service and repair appointments for our field engineers.
- Maintain regular contact with field teams to monitor job progress and locations.
- Liaise with customers and relevant parties to resolve delays, queries, and keep everyone informed.
- Review completed jobs, issue quotations, and generate invoices.
- Assist with invoice queries and process credits where necessary.
- Keep customer records accurate and up to date across systems and spreadsheets.
- Provide administrative support across the department and to field staff when needed.
- A good standard of education, including GCSEs in Maths and English.
- Previous experience in a customer service environment (SAP experience is a plus).
- Strong communication skills across all levels of the business.
- High attention to detail and the ability to meet deadlines while following procedures.
- Clear and accurate information handling, with strong listening and questioning skills.
- Proficiency in Microsoft Office, especially Excel.
- Collaborative environment in our Belfast office where teams share knowledge and experience.
- Long service awards for long standing team members.
- Holiday buy and sell scheme.
- Additional perks: eye care vouchers, cycle to work scheme, perks app and more.
We are an equal opportunity employer. We strongly encourage applicants from all parts of society and believe in a diverse, equitable, inclusive, and engaging environment. We are disability confident, committed to the armed forces covenant, and members of the mental health charter. We are proud to be recognised as a Great Place to Work for 2025.
Please be aware that by applying for this role, you are giving Arjo permission to store your information.