Customer Service - Manufacturing

Customer service manufacturing - Permanent - Full-time - Hybrid - Immediate start

Your new company
My client, a global manufacturing business based in Ellesmere Port, is seeking a professional Customer Service / Order processor to join their large team on a permanent basis.
You will be joining a fast-paced and friendly team who offer support and training. The company prides themselves on their global presence, coupled with the service they provide to their international client base.

Your new role
The position is offered full-time Monday to Friday with a hybrid model in place, working from home one day per week.
The company offers flexibility in working hours with shift patterns available from 07.00am until 15.00pm, - 08.00am until 16.00pm, - 09.00am until 17.00pm or 10.00am until 18.00pm.
Some of your duties will include but not limited to
Effectively address complex customer requests and proactively follow up on deliveries, enquiries, and issues.
Building excellent relationships with customers and going the extra mile.Raising appropriate export documentationBooking final dates for orders and maintaining system dates
Keeping all orders current and accurateProcessing large order ensuring attention to detail at all times.
Dealing with international clients
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem

What you'll need to succeed

Proven history in a professional, fast-paced, office-based service role
Order pressing experience
Import/Export: Knowledge of both import and export
Secondary languages would be advantageous - Spanish, French, Italian.
Experience of SAP would be a bonus.

What you'll get in return
Competitive salary at between £30,000 to £33,000 per annum
Hybrid model working from home one day per week
25-day holiday increasing on a sliding scale.
6 x death in service
Free parking

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
#