Customer Representative - Barnet

Overview

Customer Representative in the Nationwide branch in Barnet, Greater London, working part time (21 hours per week - Monday to Wednesday and part of Saturdays). The role involves supporting customers across all channels: in branch transactions, inbound calls, digital sales and product applications. The position is permanent, and the salary is pro rata.

Responsibilities

• Assist customers with transactions at the branch tills.
• Handle inbound calls and online enquiries, providing first class service.
• Support product applications and digital sales.
• Educate customers on digital banking services.
• Maintain accurate service records and adhere to compliance protocols.

Qualifications

• Must be within a 45 minute commute of the Barnet branch.
• Comfortable using digital tools and applications.
• Strong customer first attitude, empathy, honesty and proactive mindset.
• Ability to work collaboratively as a team and adapt style to diverse customers.
• Previous customer service experience is desirable.

Benefits

• Access to private medical insurance.
• Highly competitive pension.
• Annual performance related bonus.
• Training and development opportunities.
• Salary sacrifice scheme benefits.
• Life assurance.
• Wellhub - access to health and wellness resources.
• Up to 2 days paid volunteering per year.
• London top up payment of £2,093 per annum (pro rata).

Job Info

• Job Identification 3125
• Apply before 05/08/2026, 10:55 PM
• Location 87 High Street, Barnet, Hertfordshire, EN5 5UB, GB