Customer Relationship Specialist (Mandarin Speaking)

Overview
We are ALL EAT, an innovative company dedicated to helping merchants reduce operating costs and avoid high commission fees. We are looking for a Customer Relationship Specialist to join our team and help drive the growth and success of our brand!

Job Responsibilities

Maintain strong communication with existing customers to foster relationships and enhance customer satisfaction.

Resolve customer issues and provide efficient, professional support.

Identify customer needs, proactively offer solutions, and deepen collaboration.

Participate in customer events, collect feedback, and optimize customer experiences.

Collaborate with other departments to achieve team goals.

Requirements

Outstanding verbal communication skills with excellent eloquence.

High emotional intelligence and the ability to build trust quickly.

Strong initiative and sense of responsibility, with a passion for the role.

Flexible problem-solving skills and a positive attitude when facing challenges.

Relevant experience in customer service or sales is preferred.

Working Time: 2pm-11pm

We can provide work visa support for qualified candidates.

Job Type: Full-time

Pay: £26,000.00-£35,000.00 per year

Additional pay:
Bonus scheme
Commission pay
Loyalty bonus
Yearly bonus
Benefits:
Company events
Company pension
Sick pay
Schedule:
8 hour shift

Education:
A-Level or equivalent (preferred)

Experience:
customer service: 1 year (preferred)

Language:
Mandarin (required)

Work Location: In person

Application deadline: 05/08/2025