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Customer Outcomes Specialist

Posted 4 days 3 hours ago by Deepstreamtech

Permanent
Not Specified
Other
London, United Kingdom
Job Description
Requirements
  • You've owned complex customer relationships in B2B environments for 3+ years, preferably within the health tech industry and/or a regulated industry
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  • You operate with a bias for action. Customers turn to you in critical moments, and internal teams count on your signal to make smart bets
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  • You have strong project management skills. You connect dots, see risks early and keep multiple workstreams on track without breaking a sweat
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  • You have an insatiable curiosity and thrive in a fast-paced and innovative environment, eager to think creatively and iterate quickly
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  • Your verbal and written communication skills are exemplary, aligned with MECE principles and adapted to an asynchronous work environment
What the job involves
  • Build long-term, trust-based relationships with forward-thinking companies in health tech
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  • Act as the central point of accountability for customers, ensuring the right outcomes, at the right time, with clear communication throughout
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  • Listen closely, capture what matters, and surface it, so internal teams stay aligned with what customers value (and what they don't) throughout the journey
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  • Spot friction early and eliminate it - whether it is process confusion, scope drift, or quiet frustrations
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  • Own every key moment - from onboarding to expansion - keeping customers focused and confident, even when the path is complex
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