Customer Outcomes Specialist

Requirements

• You've owned complex customer relationships in B2B environments for 3+ years, preferably within the health tech industry and/or a regulated industry
,
• You operate with a bias for action. Customers turn to you in critical moments, and internal teams count on your signal to make smart bets
,
• You have strong project management skills. You connect dots, see risks early and keep multiple workstreams on track without breaking a sweat
,
• You have an insatiable curiosity and thrive in a fast-paced and innovative environment, eager to think creatively and iterate quickly
,
• Your verbal and written communication skills are exemplary, aligned with MECE principles and adapted to an asynchronous work environment

What the job involves

• Build long-term, trust-based relationships with forward-thinking companies in health tech
,
• Act as the central point of accountability for customers, ensuring the right outcomes, at the right time, with clear communication throughout
,
• Listen closely, capture what matters, and surface it, so internal teams stay aligned with what customers value (and what they don't) throughout the journey
,
• Spot friction early and eliminate it - whether it is process confusion, scope drift, or quiet frustrations
,
• Own every key moment - from onboarding to expansion - keeping customers focused and confident, even when the path is complex