Customer Demand Coordinator

Customer Demand Coordinator

Competitive Salary

Monday - Friday / Days

Wrexham

Performance Objectives

• Manage and process complex order management activities.
• Build face-to-face relationships with customers and become the primary contact for any factory-based customer service communication.
• Coordinate latest customer demand ensuring that accurate forecast information is entered into the system to enable short term planning whilst tracking forecast against actual customer demand.
• Proactively monitor customer forecasts vs. stock targets and requirements, whilst identifying and communicating any potential issues.
• Chair and facilitate regular customer demand calls to review profile of key items to ensure accurate forward forecasts.
• Maintain effective communication with the Sales team and other departments i.e. Quality, Finance on all customer related issues.
• Ensure OTIF target is met for allocated customers and provide improvement strategies.
• Provide back up to other team members to ensure seamless order flow.
• Handle customer complaints and customer returns, ensuring timely responses on outstanding issues are met.
• Ensure customer requirements are clearly defined, and master data is maintained in SAP.
• Support, change and drive best in class process improvements related to order fulfilment and demand planning process.

Person Specification

• The ability to engage and influence across a range of business functions is essential.
• Experience of Order processing, Demand & Supply Planning processes.
• Self-motivated and enthusiastic.
• Pro active and flexible manner.
• Passion for achieving customer and business needs.
• Effective team player.
• Good attention to detail, accurate.
• Excellent interpersonal skills and the ability to communicate effectively.
• Strong Excel and MS Package Skills.
• SAP experience desirable.
• Educated to degree level or equivalent.
• Experience of working in a fast paced FMCG manufacturing environment.

Benefits

• 25 days plus bank holidays.
• Personal Pension Scheme
• Private Medical Scheme
• Cycle to Work

To apply please send your CV to