Customer Coordinator - Nights

Coventry
30k pa

6pm to 6am 4 on 4 off

This is not your standard "customer service" job.

You're the main point of contact for a key account, which means when something goes right, you're the reason. When something goes wrong, you're the one sorting it.

You'll be right in the middle of operations, managing orders, chasing updates, dealing with suppliers, and making sure the customer is kept informed and looked after at every stage.

It's fast paced, detail heavy, and you need to be on it. No hiding behind emails and hoping things fix themselves.

• Acting as the main contact for a key customer, handling queries and building strong relationships

• Managing customer orders from start to finish, ensuring accuracy and on time delivery

• Responding to tracking queries and updates in line with SLAs

• Working closely with internal teams, transport providers and suppliers

• Preparing shipping documents, invoices and related paperwork

• Monitoring and resolving customer complaints, making sure issues are properly investigated

• Identifying and fixing problems with orders, deliveries or service

  Maintaining accurate customer records and updating systems

• Completing daily operational tasks such as pallet counts and shipment updates

• Producing reports on customer activity and performance

• Supporting continuous improvement to enhance service levels

• A STEADY WORK HISTORY, WITH LONGEVITY IN SERVICE

• Experience in customer service within a logistics or operational environment

• Confident communicator who can deal with customers, suppliers and internal teams

• Strong organisational skills and ability to manage multiple tasks at once

• High attention to detail and accuracy with data and systems

• Comfortable working in a fast paced, pressurised environment

• Good IT skills including Excel and general systems

• A proactive mindset where you take ownership rather than wait for instruction

• Strong problem solving skills and ability to think on your feet

• You're the go to person, so you will be dealing with issues regularly

• It's fast paced and can be reactive depending on customer demands

• You'll need to juggle multiple priorities at once

• Accuracy and attention to detail are critical