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Customer Care Ops Manager: Lead Quality & Escalations
Posted 1 hour 53 minutes ago by Persimmon plc
Permanent
Full Time
Call Centre / Customer Service Jobs
Leicestershire, Leicester, United Kingdom, LE1 1
Job Description
Persimmon Homes in the United Kingdom is seeking a Customer Care Operations Manager to lead the Customer Care Maintenance Operatives and deliver exceptional customer satisfaction in line with company guidelines.
You will manage a team, diagnose defects, handle escalations and formal complaints, attend sites as required, and collaborate with Construction, Sales and Accounts to meet KPI targets and uphold HS&E standards. This role focuses on quality, efficiency, and service excellence.
Persimmon plc
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