Customer Care Ops Manager: Lead Quality & Escalations

Persimmon Homes in the United Kingdom is seeking a Customer Care Operations Manager to lead the Customer Care Maintenance Operatives and deliver exceptional customer satisfaction in line with company guidelines.

You will manage a team, diagnose defects, handle escalations and formal complaints, attend sites as required, and collaborate with Construction, Sales and Accounts to meet KPI targets and uphold HS&E standards. This role focuses on quality, efficiency, and service excellence.