Customer Care Crew Member

Job Specifics

• Reference No: SD055 & SD056
• Location: Rutherglen (SD055) & London Road (SD056)
• Hours: Full time & Part Time available
• Salary: £9.62 - £12.76
• Closing Date: Friday 8th May 2026
• Why should you apply for this role: Work life balance

Job Overview

Our client is one of the most recognized brands in the world, and the backbone of their brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. They live by their values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunities open to all.

Join them and you'll become part of a team, that works together to provide the best customer experience. If you've visited one of our restaurants before, you've probably got some idea of what's involved in working here. But you might not realise the variety and scope of the role. We want every customer to have a brilliant experience every time they visit. That means hot food in a clean and friendly restaurant. As a Crew Member, you'll make it happen, whether you're preparing food, serving on the till or being out in the dining areas looking after our customers' needs. You will consistently deliver the highest standards of quality, service and cleanliness in the restaurant. Provide friendly, fast and accurate service. Complete tasks and activities in line with training, company guidelines and management direction. Follow all workplace safety, security and food hygiene procedures. Treat all customers and colleagues with courtesy and respect working as a supportive team member. As a Customer Care Crew Member, you will engage with customers and maintain cleanliness standards of the restaurant's dining area. This includes, dining area bins and toilets as well as other tasks assigned by management.

Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you'll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.

Quite simply, you'll be working in our fast-moving, high-energy environment and we're looking for a genuine smile, enthusiasm, energy, plus an ability to connect with customers and make them feel valued.

Benefits package includes

Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more .

Main Duties & Responsibilities Key Tasks

• In this role, your time is split between hospitality and restaurant maintenance:
  • Customer Interaction: Greeting customers, explaining the menu, answering questions, and anticipating guest needs.
  • Dining Area Maintenance: Keeping the lobby, tables, and floor tidy, and clearing trays to ensure the area is ready for the next guest.
  • Cleaning Standards: Regularly monitoring and cleaning customer toilets and other high-traffic areas.
  • Problem Solving: Identifying and quickly fixing issues that may affect the customer's experience.

Employer Expectations Skills/Knowledge/Experience

• Skills Needed: You should be confident, friendly, and naturally helpful. No specific prior experience is usually required as training is provided.
• Flexibility: Positions are available as Full Time and Part Time, with options for guaranteed minimum hours or flexible shifts that suit students or school leavers.