Customer Care & Fault Resolution Lead (Security Systems)

Spy Alarms Ltd, a leading security company in the South-East, seeks a Customer Service Advisor to own the customer journey from first contact to resolution after faults or service concerns. Reporting to the Team Leader, you will coordinate with Controllers, Engineers and Support staff to log faults, arrange appointments, and keep customers informed with timely updates.

This office-based role offers a supportive team, NSI gold/BAFE approved environment, and benefits including pension, holiday