Department Administrator

Department Administrator

Job Reference: RH-ADMINUCK

Location: Uckfield, East Sussex

Job Type: Permanent, Full-Time (40 hours per week)

Salary: £27,000 - £28,000 + benefits

Our client is seeking a highly organised and detail oriented Administration Assistant to join their busy team based in Uckfield. This is an excellent opportunity for someone with previous administration experience who enjoys working in a fast paced office environment. The successful candidate will play a key role in supporting the administration of new claims, ensuring accurate case setup, maintaining records, and delivering excellent service to both private and corporate clients. This is a varied administrative position requiring excellent organisational skills, strong attention to detail, and confidence working across multiple databases and case management systems.

Key Responsibilities

• Managing the new claims email inbox
• Setting up new files and cases by accurately entering information and documentation onto the case management system from multiple databases
• Reviewing documentation to ensure files are set up accurately and efficiently
• Preparing client care letters and compliance documentation
• Processing incoming post, scanning, and saving documents onto the case management system
• Answering and directing telephone enquiries in a professional manner
• Printing and preparing documentation for postal dispatch
• Providing regular updates to both private and corporate clients
• Updating records and maintaining accurate client information across multiple systems
• Assisting the team with general administrative and office support tasks as required
• Prioritising workload effectively to meet deadlines within a busy environment

Requirements

• Previous administration, office support, or coordinator experience
• Exceptional attention to detail and accuracy
• Strong organisational and time management skills
• Excellent verbal and written communication skills
• Confident using Microsoft 365 applications
• Ability to learn and work confidently with a variety of case management and database systems
• Experience accurately transferring and maintaining data across multiple systems
• Ability to work independently and collaboratively as part of a team
• Professional, reliable, and client focused approach
• Ability to work effectively under pressure in a fast paced environment

Benefits

• Free on site parking
• 20 days' annual leave plus Bank Holidays
• Additional birthday holiday after 12 months' service
• Full time hours: Monday to Friday, 9:00am - 5:30pm (including a one hour lunch break)
• Four month probationary period

Contact us

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