Customer Care Agent

About Auger

We provide drainage, water mains and subsidence services across the UK, doing 'whatever it takes' for our customers. 95% of our people say they feel valued, and 81% rate us 8+ when asked how likely they are to recommend Auger as a workplace. That's why we're recognised as a Platinum level Investors in People organisation, alongside the top 2% of UK employers.

Financials

• Starting Salary - £12.71 per hour
• Annual Bonus - approx. £2000 - £2500 (pro rated accordingly if part time)
• 5.5% Pension Contribution

Working Hours

• Part Time :
• 1x Monday - Friday 11-3
• 2x Tuesday-Thursday 9-5/10-6

Leave

• 22 Days Annual Leave + 8 Bank Holiday (Pro rated dependent upon hours)
• AL increases to 25 days within 5 years' service
• Enhanced bereavement, sickness and maternity / paternity leave

Benefits

• Health Plan with cashback for many services including dentist, optician & physiotherapy for you and your children, as well as access to a 24 Hour GP & gym discounts
• 2 company wide events per year & regular team socials
• A focus on training, development & career progression
• £1000 for successful employee referrals
• A modern, social office environment & facilities
• Access to discounted Mortgage & Insurance Services

The Role

• Provide excellent care & communication to customers contacting Auger
• Handle incoming calls and emails promptly, answering simple queries related to our services
• Actively listen to the customer's needs, and transfer them to a more appropriate team if further assistance is needed
• Maintain clear records of incoming correspondence on our claim files

What skills are we looking for?

• Excellent verbal and written communication, enabling you to convey information clearly and professionally
• A capable multi tasker, who can handle inbound phone calls, take notes and complete follow up actions, without compromising on quality
• A passion for customer care and an empathetic approach
• Strong teamwork attributes and a desire to help colleagues
• Ability to adapt your approach to suit different customer circumstances, and think quickly to resolve their problems calmly

You'll be a great fit for Auger if:

• You are great at caring for customers
• You are confident in finding solutions and overcoming unforeseen challenges
• You take pride in the high standard of your work
• You are enthusiastic, self motivated and like to take ownership
• You are looking for a stable place to build a long term career
• You have a clear DBS

Our interview process

• Stage 1 - Short 15 min phone call with our HR team
• Stage 2 - Interview with management at our HQ

For further information please visit our website: