CRM Data Analyst

CRM Data Analyst
Permanent Location: London - Hybrid Salary - £38,000 - £40,400

Defined benefit pension (employer contribution equivalent approx. 28.97%)

We're recruiting a CRM Data Analyst to join a Data and CRM team within a large, customer-focused organisation. This role supports internal stakeholders by providing data, analysis, reporting and dashboards to inform marketing and research activity. You'll also help the team as it moves from a Legacy environment to a modern knowledge & insight data warehouse.

This is a great fit for someone who enjoys combining hands-on coding/data work with clear communication and influencing.

What you'll do

• Deliver accurate data and analysis to support CRM, marketing and research projects
• Build and maintain repeatable reports and dashboards to support evidence-based decisions
• Use R and/or Python to prepare, analyse and automate datasets
• Support data warehouse/ETL work (extract, transform, load) and improve data pipelines
• Analyse and report on multi-platform customer journeys (eg, web/app/campaign touchpoints)
• Translate complex analysis into clear, compelling insight for technical and non-technical audiences
• Champion data-led decision making and influence stakeholders with evidence
• Collaborate with colleagues to improve processes, share knowledge and support team development during the system transition

What we're looking for (essential)

Experience

• Strong data programming skills and core coding ability
• Experience with data warehouses and ETL (or similar pipeline/data transformation work)
• Proven ability to manage multiple data projects while maintaining high accuracy
• Experience turning data into insights that drive decisions (for mixed audiences)
• Experience analysing and reporting on multi-platform customer journeys

Skills & approach

• Self-driven, delivery-focused and quality-minded
• Curious, collaborative and committed to continuous improvement
• Confident communicator who can influence stakeholders

Technical

• Working knowledge of R and/or Python for data preparation, analysis and automation
• Experience with data visualisation/dashboarding tools
• Familiarity with web and app traffic optimisation/analytics tools

Assessment areas

You'll be assessed against:

• Delivering at Pace
• Communicating and Influencing
• Managing a Quality Service
• Working Together
  Plus technical capability in R/Python for data preparation, analysis and automation.