CRM Data Analyst

Posted 3 hours 1 minute ago by Data Careers

£38,000 - £40,400 Annual
Permanent
Not Specified
I.T. & Communications Jobs
London, United Kingdom
Job Description

CRM Data Analyst
Permanent Location: London - Hybrid Salary - £38,000 - £40,400

Defined benefit pension (employer contribution equivalent approx. 28.97%)

We're recruiting a CRM Data Analyst to join a Data and CRM team within a large, customer-focused organisation. This role supports internal stakeholders by providing data, analysis, reporting and dashboards to inform marketing and research activity. You'll also help the team as it moves from a Legacy environment to a modern knowledge & insight data warehouse.

This is a great fit for someone who enjoys combining hands-on coding/data work with clear communication and influencing.

What you'll do

  • Deliver accurate data and analysis to support CRM, marketing and research projects
  • Build and maintain repeatable reports and dashboards to support evidence-based decisions
  • Use R and/or Python to prepare, analyse and automate datasets
  • Support data warehouse/ETL work (extract, transform, load) and improve data pipelines
  • Analyse and report on multi-platform customer journeys (eg, web/app/campaign touchpoints)
  • Translate complex analysis into clear, compelling insight for technical and non-technical audiences
  • Champion data-led decision making and influence stakeholders with evidence
  • Collaborate with colleagues to improve processes, share knowledge and support team development during the system transition

What we're looking for (essential)

Experience

  • Strong data programming skills and core coding ability
  • Experience with data warehouses and ETL (or similar pipeline/data transformation work)
  • Proven ability to manage multiple data projects while maintaining high accuracy
  • Experience turning data into insights that drive decisions (for mixed audiences)
  • Experience analysing and reporting on multi-platform customer journeys

Skills & approach

  • Self-driven, delivery-focused and quality-minded
  • Curious, collaborative and committed to continuous improvement
  • Confident communicator who can influence stakeholders

Technical

  • Working knowledge of R and/or Python for data preparation, analysis and automation
  • Experience with data visualisation/dashboarding tools
  • Familiarity with web and app traffic optimisation/analytics tools

Assessment areas

You'll be assessed against:

  • Delivering at Pace
  • Communicating and Influencing
  • Managing a Quality Service
  • Working Together
    Plus technical capability in R/Python for data preparation, analysis and automation.