Credit Controller

Property Credit Controller

Location: London/ West End

Salary: £35k- £40k

Work pattern: 3:2

The role

To provide effective credit control, supporting the efficient and timely collection of occupier charges for your allocated Clients.

Duties

• Collection of outstanding monies due, including rent and service charges from occupiers in accordance with targets.
• Working with the Client Leads to understand and work towards the client's arrears strategy, meeting service delivery expectations as well as the enforcement of any litigation
• Engage and communicate with occupiers, displaying exceptional service both verbally and in writing in a manner aligned with ourValues to resolve and address challenging situations and disputes, resolving disputes while building relationships
• Monitoring and reporting of all arrears and payment plans to ensure the ability to enforce any CRAR or litigation action for any delinquency
• Compile and present reports for Clients or Property Management Teams including Aged Debts and Collection Performance reports.
• Working with the Cashiering team to identify occupier income and unallocated cash items
• Maintain accurate records including the Property Management Systems
• Monitoring statutory and internal compliance, ISO standards and any statutory timelines and escalation requirements

Requirements

• Previous experience of collecting rent, rates and service charge arrears
• Experience of working with a large asset management system such as Yardi, Tramps or MRI product
• Excellent customer service skills.

Why should you work for this company?

• A chance to work for a leading property management firm
• Excellent training and personal development opportunities
• A friendly and welcoming culture

Interview process

• Two stage process
• 1st stage face to face
• 2nd stage on Teams

Further information

If you would like further information on this opportunity please apply online with your updated CV or contact Holly Osborn or Alec Mackenzie

To learn more about Osborn Recruitment and our current vacancies please visit our website and follow us on LinkedIn