Credit Controller

Overview

Company
HSB

Location
Manchester, United Kingdom

Role: Credit Controller

Location
Birkenhead or Manchester (2 days per week in the office)

Employment
Permanent

Job Purpose:

As part of the Credit Management team, you will be responsible for managing an aged debt ledger which will involve communication at all levels, both verbally and in writing. In this role you will need to remain calm under pressure, be assertive and have good number skills with the ability to explain financial matters clearly. You will be responsible for recovering unpaid money from brokers and clients and proactively dealing with disputes as they arise. To maximise the collection of debt and ensure remedial solutions are provided to reduce aged debt, with a focus on reducing overdue debt (>1 day) to support cash flow targets.

Key Responsibilities

• Debit management and collection of broker/client accounts.
• Provide updates on performance of accounts and regular updates on issues and sales ledger performance, including action plans for difficult/doubtful debts.
• Monitor cash allocation and propose corrective action on unallocated accounts.
• Manage a high-level workload and pick up any ad hoc activity/projects to support the department.
• Ensure queries are maintained daily and resolved within the agreed timeframe.
• Interact with Intermediaries with regards to credit risk tracking where required.
• Other general administrative duties within the Credit Management team.
• Develop effective regular communication links with stakeholders.
• Ensure correct procedures and processes are in place and continually develop and review.
• Responsible for Credit Control activity, ensuring processes are followed in a timely way with actions recorded.
• Escalate serious issues to the Collections Manager for review.
• Maintain close working relationships with other internal departments.
• Daily maintenance and management of departmental emails and system-generated tasks.

Key Skills & Experience

• Excellent organisational skills
• Experience working in a finance environment
• Pro-active, flexible and customer focused
• Attention to detail, self-motivated & enthusiastic
• An understanding of the FCA Guidelines
• Experience within collections & receivables or office administration

Additional Skills & Responsibilities

• Customer focused with the ability to influence others.
• Initiative: Innovative approach to problem solving, anticipating opportunities and the ability to question/challenge existing methods and approaches.
• Interacting with people: Establishing relationships with various teams across the business.
• The ability to communicate effectively at all levels, both verbally and written.
• Show passion with a 'can do' attitude.

Qualifications & Educational Requirements

• At least 3 years' experience within collections and credit control
• Aviva Digital GP
• Employer Pension contribution of 13%
• Annual bonus
• 25 days annual leave (plus bank holidays)

At HSB Group (including Premier Gurantee), Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed.

All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.