Core Services Lead

We are looking for a Core Services Lead to join our IT team at Harrods. This role will lead and support a campus wide network infrastructure spanning wired, wireless, and voice services, and will be based in the Knightsbridge office five days a week.

About the Role

This is a hands on leadership role with accountability for operational excellence, team performance and the reliability of business critical network services across retail, warehouse and head office environments.

Job Responsibilities

• Provide end to end configuration, onboarding and ongoing support for concessionaire and partner networks.
• Maintain and enforce cabling and infrastructure standards, ensuring full compliance with M&E specifications.
• Monitor and optimise power utilisation, UPS capacity and environmental conditions such as cooling.
• Demonstrate advanced troubleshooting and fault resolution, ensuring rapid restoration of services.

About You

The ideal candidate will possess strong technical expertise with comprehensive understanding of network architecture and design principles, a strong customer service focus when engaging with both internal and external stakeholders, clear and concise communication skills, and flexibility to respond effectively to changing priorities and business needs.

Required Skills

• Strong subject matter knowledge of LAN/WAN, Wireless, and Network Security.
• Previous experience managing and coaching a team.
• Excellent time management and the ability to balance multiple priorities and meet tight deadlines, including during peak operational periods.
• Knowledge of VPN technologies, including DMVPN and IPsec.
• Basic scripting and automation capability.

Additional Information

Time Type: Permanent

Department: IT Service Management (Den Leach)

Equal Opportunity Statement

We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of a culture where people from all walks of life can grow and thrive.