Core Services Lead
Posted 4 days 17 hours ago by Harrods
We are looking for a Core Services Lead to join our IT team at Harrods. This role will lead and support a campus wide network infrastructure spanning wired, wireless, and voice services, and will be based in the Knightsbridge office five days a week.
About the RoleThis is a hands on leadership role with accountability for operational excellence, team performance and the reliability of business critical network services across retail, warehouse and head office environments.
Job Responsibilities- Provide end to end configuration, onboarding and ongoing support for concessionaire and partner networks.
- Maintain and enforce cabling and infrastructure standards, ensuring full compliance with M&E specifications.
- Monitor and optimise power utilisation, UPS capacity and environmental conditions such as cooling.
- Demonstrate advanced troubleshooting and fault resolution, ensuring rapid restoration of services.
The ideal candidate will possess strong technical expertise with comprehensive understanding of network architecture and design principles, a strong customer service focus when engaging with both internal and external stakeholders, clear and concise communication skills, and flexibility to respond effectively to changing priorities and business needs.
Required Skills- Strong subject matter knowledge of LAN/WAN, Wireless, and Network Security.
- Previous experience managing and coaching a team.
- Excellent time management and the ability to balance multiple priorities and meet tight deadlines, including during peak operational periods.
- Knowledge of VPN technologies, including DMVPN and IPsec.
- Basic scripting and automation capability.
Time Type: Permanent
Department: IT Service Management (Den Leach)
Equal Opportunity StatementWe celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of a culture where people from all walks of life can grow and thrive.