Contracts Manager - Soft FM Solutions (Rail Sector)

Contracts Manager - Soft FM Solutions (Rail Sector)

Role: Contracts Manager - Soft FM Solutions (Rail Sector)

Salary: £50,000 per annum + Company car/ allowance and other benefits

Working Pattern: 5 days out of 7 (day & night shifts - hours vary)

Job Status: Full Time/ Permanent

Location: London/ Southeast

Role Description:

Bridge Recruitment is delighted to be supporting one of our key clients with the recruitment of a Contracts Manager to join their soft services division.

This is an exciting opportunity to play a pivotal role during a period of rapid growth across multiple sectors. Reporting directly to the Head of Operations, you will take full ownership of soft service operations, ensuring high standards of health & safety, operational excellence, and exceptional client satisfaction.

Key Responsibilities

• Maintain the highest standards of health & safety, ensuring compliance with all regulations, Risk Assessments and Method Statements
• Oversee and manage all soft service operations, ensuring contractual compliance and client satisfaction
• Line-manage site operatives, supporting performance and day-to-day operations
• Build and manage operational rosters, ensuring operatives are informed of monthly hours in advance
• Maintain accurate training records across the division
• Review data inputs and outputs using the Plaza technology platform
• Complete month-end data, applications for payment, and contract reporting
• Produce and manage monthly Management Information (MI) reports and client review meetings
• Support supervisors with training on operational and technological processes
• Manage operational budgets to achieve commercial targets
• Conduct audits against agreed soft service criteria
• Manage supplier relationships, including reactive and ad hoc collections
• Recruit, interview, and engage operatives
• Chair regular meetings with clients and site producers (e.g. retailers and tenants)
• Act as an accredited Technically Competent Manager (TCM) for operational sites (or complete accreditation during probation if required)
• Ensure all documentation aligns with ISO9001 and ISO14001 standards
• Build strong relationships with internal and external stakeholders

About You

You'll be an experienced, confident, and people-focused manager who thrives in a fast-paced operational environment.

• Minimum 2 years' experience in a client-facing or management role
• Knowledge of the soft service industry and/or facilities management (desirable)
• Experience managing a supply chain
• Full, clean UK driving licence
• Proficient in Microsoft Office (Excel, Word, PowerPoint)

Skills & Personal Attributes

• Strong operational and organisational skills
• Empathetic, fair, and supportive leadership style
• Analytical, reliable, and dependable
• Customer-focused and self-motivated
• Excellent communication and interpersonal skills
• Ability to prioritise with a strong sense of urgency
• Proactive, adaptable, and comfortable working across multiple sites