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Contact Centre Team Leader Lead & Elevate Guest Service
Posted 1 day 7 hours ago by Merlin Entertainments
Permanent
Full Time
Other
Staffordshire, Stoke-on-trent, United Kingdom, ST1 1
Job Description
Merlin-Entertainments at Alton Towers Resort is seeking a Contact Centre Team Leader. You will lead a high-performing team, ensuring exceptional customer experiences.
The role demands strong leadership skills, including team development, KPI analysis, and handling escalations. You will oversee daily operations, maintaining quality and compliance while fostering a positive environment.
This full-time position requires flexibility and can involve shifts between 8am and 10pm, including weekends.
Merlin Entertainments
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