Contact Centre Team Leader Lead & Elevate Guest Service

Posted 5 hours 49 minutes ago by Merlin Entertainments

Permanent

Full Time

Other

Staffordshire, Stoke-on-trent, United Kingdom, ST1 1

Job Description

Merlin-Entertainments at Alton Towers Resort is seeking a Contact Centre Team Leader. You will lead a high-performing team, ensuring exceptional customer experiences.

The role demands strong leadership skills, including team development, KPI analysis, and handling escalations. You will oversee daily operations, maintaining quality and compliance while fostering a positive environment.

This full-time position requires flexibility and can involve shifts between 8am and 10pm, including weekends.