Community Safety Officer

The Vacancy

We're looking for a proactive and confident Community Safety Officer to join our team on a fixed-term basis to 31st October 2027. This role plays a key part in helping us create safer neighbourhoods by tackling anti-social behaviour, supporting residents, and working closely with partners to resolve community safety concerns.

If you're someone who enjoys problem-solving, working directly with residents, and balancing enforcement with support, this is a great opportunity to make a real difference in our communities.

What you'll be doing

• Managing community safety cases, including reports of anti-social behaviour, neighbour disputes and environmental concerns.


• Working directly with residents to investigate issues, agree actions and provide clear updates throughout each case.


• Using a range of interventions to resolve problems, including warnings, agreements, referrals and legal remedies where appropriate.


• Carrying out visits, interviews and risk assessments, ensuring safeguarding and personal safety are always prioritised.


• Working closely with internal teams and external partners such as the police, local authorities and support agencies to achieve positive outcomes.


• Keeping accurate case records, preparing reports and contributing to performance monitoring and service improvement.

What we're looking for

• Experience working in community safety, housing management, ASB, enforcement or a similar frontline role.


• Strong communication skills, with the ability to manage challenging conversations calmly and professionally.


• Confidence working independently, managing a varied caseload and making sound decisions.


• Good understanding of safeguarding, risk management and health & safety when working in the community.


• Ability to work collaboratively with colleagues and external partners.


• Strong organisational skills and attention to detail, including accurate record-keeping and reporting.


• A flexible approach, including willingness to work occasional evenings where required.


• Full UK driving licence (or ability to travel independently).

Additional information

• The successful applicant will be required to complete a basic DBS check due to the nature of the role and contact with residents.

Why this role matters

This role directly supports safer, more stable neighbourhoods and helps residents feel supported, listened to and protected. Your work will help prevent issues from escalating and ensure concerns are addressed fairly, consistently and effectively.

Application Deadline -Thursday 6th August

Why join us?

As an Investors in People Health & Wellbeing recognised employer we offer a wide range of benefits such as;

• 25 days Annual Leave, rising to 30 with length of service and subject to approval the option to buy and sell additional annual leave


• Enhanced leave options for Maternity, Paternity, Adoption & Shared Parental Leave


• Enhanced Pension scheme contributions


• Our Health Care Plan gives you money back for dental, optical, therapy costs and more


• Subsidised Healthy Living benefits i.e. gym membership or yoga classes


• Subsidised Leisure Learning benefits i.e. finance towards driving lessons or learning a new language


• Car Lease Scheme, Cycle to Work scheme


• Volunteering days in the local community


• We offer a Salary Sacrifice Pension option

Subject to eligibility criteria

About Us

Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester.

We are committed to investing in the health, wellbeing and development of colleagues, who we will reward fairly and empower and trust to deliver their best work for the benefit of WCHG, our customers and stakeholders. WCHG is an inclusive employer of choice, where differences are recognised as strengths in delivering our purpose. WCHG operates anonymous recruitment selection practices. A disability confident employer WCHG will work to make reasonable adjustments where possible throughout its employment processes.

Our purpose is to provide good quality homes and services to our customers and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities.

About Us

Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester.

We are committed to investing in the health, wellbeing and development of colleagues, who we will reward fairly and empower and trust to deliver their best work for the benefit of WCHG, our customers and stakeholders. WCHG is an inclusive employer of choice, where differences are recognised as strengths in delivering our purpose. WCHG operates anonymous recruitment selection practices. A disability confident employer WCHG will work to make reasonable adjustments where possible throughout its employment processes.

Our purpose is to provide good quality homes and services to our customers and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities.

Benefits

• Flexible Working


• Real Living Wage


• Westfield Health


• Training and Development


• Recognition and Reward


• Volunteering within the local community