Community Engagement Officer

Overview

Are you a natural communicator with a passion for project management? We're looking for a Community Engagement Officer to act as a central link connecting a global alumni community of 300,000 back to the heart of the University, creating opportunities for alumni to share their time, influence and expertise.

Main duties and responsibilities Project Development and Management

• Project manage a diverse calendar of volunteering activities, from webinars and alumni speaker panels to in person networking events and business visits.
• Proactively develop new initiatives that bring the community together, including occasional travel across the UK and evening events for alumni.

Strategic Internal Partnership

• Act as a partner to teams such as Careers and Employability Service, Global Engagement, Marketing and Student Recruitment, sharing volunteer management expertise to design and deliver bespoke initiatives.
• Provide guidance on the gold standard of volunteer engagement, ensuring activities are inclusive and well structured.
• Use the CRM (Raiser's Edge), social media and digital platforms to find suitable volunteers for departmental needs, protecting alumni from ask fatigue while maximising impact.

Volunteer Care & Recognition

• Manage the end to end experience for volunteers, from expression of interest to completion of role, ensuring they feel valued and recognised.

Collaborative Impact

• Partner with Fundraising, International and Communications teams to identify high profile volunteers and promote opportunities across channels.
• Work with the Data team to accurately capture volunteering impact and narrate the story of alumni contributions.
• Carry out any other duties commensurate with the grade and remit of the post.

Person Specification

• A good honours degree or equivalent professional experience.
• Proven experience in volunteer management, client relations or community engagement, ideally in a target driven environment.
• Ability to work collaboratively within a team and build strong partnerships with a diverse range of stakeholders.
• Experience in planning and delivering high quality events or volunteer activities, in person or digital.
• Understanding of the bigger picture with the ability to contribute to strategy development and service improvements.
• Exceptional organisational skills, managing multiple projects and meeting competing deadlines.
• Experience in crafting engaging digital content and translating complex information into persuasive oral and written communication.
• Proactive initiative, independent problem solving and creative solutions.
• Proficiency in MS Office and video tools, handling sensitive data with integrity.
• Experience with large customer relationship databases (e.g., Raiser's Edge, Salesforce) is desirable.

Further Information

• Grade: 6
• Salary: £32,080 - £36,636
• Work arrangement: Full time
• Duration: 10/08/2026 - 09/08/2027
• Line manager: Head of Volunteering
• Direct reports: None
• Website:

EEO Statement

We are a Disability Confident Employer. If you have a disability and meet the essential criteria for this job you will be invited to take part in the next stage of the selection process.