Clinical Negligence Medical Records Paralegal

Are you an organised and detail driven Medical Records Paralegal with experience supporting Clinical Negligence matters? At the Jackson Lees Group, we exist to make a positive difference for our clients, our colleagues and the communities we serve. You'll play a vital role within our supportive and inclusive Clinical Negligence team, taking ownership of obtaining, reviewing and managing medical records under tight timescales to support the progression of cases. Your attention to detail, contribution to excellent client care and commitment to high standards will be genuinely valued, alongside a strong focus on wellbeing, development and long term career progression within an award winning law firm.

The Jackson Lees Group is a leading North West law firm and part of The MAPD Group. What started as a small Liverpool practice has grown into a multi office firm with more than 200 colleagues across Liverpool, Hoylake, Heswall and Churchtown. We are proud of our culture, our values, and our commitment to delivering exceptional legal services while supporting our people to be the best version of themselves.

Overall Purpose

To provide high-quality legal and administrative support to the Clinical Negligence team, assisting with the progression of cases from instruction through to conclusion. The role holder will support Fee Earners and the Team Head by delivering an excellent standard of client care, maintaining compliant and well managed files, and contributing to the effective running of the department while acting as a professional ambassador for Jackson Lees Group.

Key Accountabilities

• Taking new instructions from clinical negligence clients
• Liaise with the senior fee earners in relation to the caseand case plan
• Advise clients on the retainer, CFA and ATE
• Ensuring weretainnew clients as early as possible
• Checking recordsarecomplete and legible.
• Ensure effective and thorough time recording on files.
• Drafting witnessstatements ,letters,emailsand faxes.
• Liaising with external agencies and various internal teams.
• Speaking with clients on the telephone in a professional and confidential manner.
• Attending meetings with clients where necessary.
• Assistingother team members.
• Researching medical conditions relevant to the clients.
• Dealing with client documentation including complaints to the medical establishments.
• Other ad hoc duties, asrequired.
• InstructingMRTfor nurse review and pagination.

What we're looking for

• Previous experience in a Paralegal, Medical Records or legal support role, ideally within Clinical Negligence or Personal Injury.
• Strong organisational and time management skills, with the ability to obtain, track and manage medical records under tight deadlines.
• Excellent attention to detail, with the ability to check medical records for completeness, accuracy and legibility.
• Confident and professional communicator, comfortable liaising with clients, medical providers and internal teams.
• Ability to work effectively both independently and as part of a collaborative Clinical Negligence team.
• Proactive and well organised, with the ability to use initiative and sound judgement when prioritising record requests.
• Competent IT skills, including experience using case management systems and maintaining accurate file records.
• A strong commitment to client care, confidentiality, data protection and regulatory compliance.

What's in it for you

• Competitive basic salary
• Excellent bonus structure
• Company pension scheme
• Death in Service cover
• Employee Assistance Programme
• PayCare Health Provider
• Company and social events
• Unlimited access to our internal training academy

Jackson Lees Group (a part of The MAPD Group) is committed to fostering an accepting an inclusive environment for our people and clients. We know that Making A Positive Difference through the practice of law can be achieved best when we celebrate diversity of all kinds. We actively encourage those from underrepresented groups and diverse backgrounds to apply for this role, including people from minority ethnicity backgrounds, religious backgrounds, LGBTQIA+ people, disabled people, people from different social backgrounds and of different ages.