Clienteling Associate, Client Experience EMEA

Clienteling Associate, Client Experience EMEA

Ref #: W162107

Department: Marketing

City: London

State/Province: London

Location: United Kingdom

Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing, and distribution of premium lifestyle products across five categories: apparel, accessories, home, fragrances, and hospitality. With over 50 years of history, Ralph Lauren's brand portfolio includes Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, and Chaps, among others. These brands are among the most recognized worldwide.

At Ralph Lauren, we foster a culture of inclusion and belonging by amplifying diverse voices and perspectives. We are committed to fairness and inclusion through talent development, education, employee groups, and celebrations.

Position Overview

Responsibilities

This role focuses on delivering exceptional experiences to our Elite clients to retain and grow our high-value customer base across EMEA. Attention to detail is crucial to ensure every client touchpoint is flawless. Reporting to the Client Experience & Development Manager, the role involves executing the Elite program, including events, experiences, and strategic initiatives. Collaboration with the Client Development Associate is essential to support client growth through seasonal gifting and retail initiatives. The ideal candidate will be proactive, innovative, and research-oriented.

Client Engagement & Experience

• Partner with the Senior Associate to develop the Elite experience program, aiming to increase client trade-ups, acquire new HNW clients, and retain existing ones.
• Execute the Elite experience program smoothly, including luxury moments, bespoke experiences, and in-store activations.
• Create client engagement roadmaps, requirements, and objectives in collaboration with the Senior Associate.
• Develop guidelines and training tools to ensure seamless project execution, managing budgets effectively.

Client Gifting & Treatments

• Work closely with the Senior Associate to enhance the Elite Experience Program, focusing on client growth and retention.
• Ensure flawless delivery of client experiences, including tailored engagements and immersive activations.
• Co-own the creation of client engagement strategies and detailed guidelines.
• Design training materials and oversee budget and operational efficiency.

Team Organization & Management

• Prepare reports on clienteling initiatives' outcomes.
• Create presentations for stakeholders.
• Assist with travel arrangements and logistics for events.
• Manage budgets, vendor relationships, and ensure compliance with processes.

Experience, Skills & Knowledge

• Proven experience in clienteling, preferably in luxury retail.
• Deep understanding of luxury service standards and customer experience.
• Proactive, organized, and innovative.
• Detail-oriented, able to work under pressure and meet deadlines.
• Strong communication and presentation skills.
• Proficient in Microsoft Office, especially Excel and PowerPoint.
• Applicants must have the Right To Work in the country of the role.