Client Support Administration Manager

Role: Client Support Administration Manager
Salary: Circa £50,000 per annum + Benefits
Location: Brighton
Role Type: Full-Time, Permanent
Team Management: 10-15 Client Support Advisers
About the Role of the Client Support Administration Manager

Are you an experienced administrative leader with a passion for developing high-performing teams and driving operational excellence? We are seeking a dynamic and structured Client Support Administration Manager to lead, coach and develop our client support team.

In this pivotal operational role, you will lead a team of 10-15 Client Support Administrators, ensuring the seamless day-to-day delivery of administrative workflows, maintaining high service standards and embedding a continuous improvement mindset. You will act as a key link between frontline client support operations and senior management.

Key Responsibilities of the Client Support Administration Manager

• Team Leadership & People Development - Direct line management, coaching and mentoring for 10-15 Client Support Administrators. Conduct regular 1-to-1s, performance reviews, skills assessments and development planning.


• Workflow & Operational Oversight - Manage administrative queues, task allocation and daily capacity planning to optimise response times and maintain service standards.


• Client Support & Escalations - Act as the senior point of contact for complex client enquiries and service escalations, ensuring effective resolution and a high level of client service.


• Process Improvement - Review administrative workflows and CRM systems to streamline processes, remove bottlenecks and introduce best practice.


• KPI Management & Reporting - Monitor operational metrics including workload, accuracy, response times and team productivity, reporting key insights to senior management.


• Stakeholder Collaboration - Work closely with Advisers, Team Leaders, Paraplanners and other internal teams to ensure effective coordination across the client journey.


• Operational Support - Ensure client records, correspondence, provider transactions, and supporting documentation are maintained accurately and in line with company and regulatory requirements.


• Compliance & Audit Trail - Ensure client interactions and documentation are appropriately recorded, with processes supporting FCA, AML, GDPR and internal compliance requirements.

Core Experience & Competencies of the Client Support Administration Manager

• Previous management or supervisory experience within client administration, an IFA business or the wider financial services industry is essential.


• Strong experience in client administration and support, with an understanding of financial services processes and regulatory requirements.


• Proven ability to lead, motivate, coach and develop a team.


• Process-driven, organised and highly attentive to detail.


• Ability to prioritise and manage competing workloads effectively.


• Experience of Intelligent Office (IO) is preferable, together with good working knowledge of CRM and administrative systems.


• Good working knowledge of Microsoft Office, particularly Excel, and the ability to use management information to identify trends and improve performance.


• Collaborative approach, with the ability to work effectively with colleagues at all levels of an organisation.

What We Offer

• Competitive salary of circa £50,000 per annum, commensurate with experience.


• Generous pension scheme.


• Private medical insurance options.


• Death in Service insurance.


• Generous annual leave allowance.


• Ongoing professional development and career progression opportunities.