Client Services Coordinator

Client Services Coordinator to join our collaborative team.

This is an excellent opportunity for a highly organised and detail-oriented individual to join a busy client services function, providing vital administrative support to the sales team and ensuring a high level of service is delivered to customers across the UK and international markets.

Working closely with the International Sales Manager and wider internal teams, you will play a key role in order processing, supplier coordination, and customer communication to ensure products are delivered accurately and efficiently.

The day to day

As a Client Services Administrator, you will be responsible for providing comprehensive administrative and operational support across the sales and client services function.

Order Processing and Administration

• Accurately process customer orders onto internal systems and customer portals where required.

• Liaise with the warehouse and shipping teams to ensure timely and accurate order fulfilment.

• Check purchase orders and supplier instructions to ensure all information is complete and correct.

• Monitor supplier delivery schedules and coordinate deliveries to optimise efficiency.

• Manage 'Goods In' queries and ensure prompt resolution of delivery issues.

• Support export logistics administration for international shipments.

Customer and Supplier Coordination

• Build strong working relationships with International Sales Managers and internal departments.

• Liaise with suppliers to confirm delivery schedules and manage customer expectations.

• Coordinate with technical teams to ensure correct product labelling, specifications, and documentation.

• Monitor and track customer complaints, ensuring prompt resolution and appropriate follow-up.

General Client Services Support

• Coordinate product samples for customers, ensuring safe and efficient delivery.

• Provide administrative support to the wider sales and client services team.

• Act as the first point of contact for visitors, ensuring a professional and welcoming experience.

• Answer incoming calls and direct queries to the appropriate team members.

• Assist with events or trade shows where required.

Finance and Invoicing Support

• Investigate and resolve purchase invoice queries in collaboration with the finance team.

What you'll have

The successful candidate will be highly organised, proactive, and comfortable working within a fast-paced environment while managing multiple tasks.

Key Skills and Experience

• Previous experience in an administration, customer service, or sales support role

• Excellent attention to detail and strong organisational skills

• Strong communication skills, both written and verbal

• Confident managing multiple priorities and working to deadlines

• Strong IT skills and confidence using internal systems

• Experience within supply chain, logistics, or exporting environments would be beneficial

Personal Attributes

• Methodical and detail-focused

• Reliable and conscientious

• Strong team player with a collaborative approach

• Proactive with the ability to identify and resolve issues

• Customer-focused with a commitment to delivering excellent service

In return

This is a fantastic opportunity to join a supportive and collaborative team within a growing organisation where you will gain exposure to international sales operations and supply chain processes.

You will play a key role in supporting the delivery of excellent customer service while contributing to the continued growth and success of the business.