Clerical Officer/Receptionist - Primary Care & Community Services

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role:

This role does not meet the eligibility criteria for a Skilled Worker visa or a Health and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (CoS).

The post forms part of the business support team and provides clerical/administrative support to the primary/community care service team as required working flexibly within agreed procedures and protocols. This will include reception duties, data input, record management and general typing. The post holder will have frequent contact with patients, members of the public and staff. This could also include contact with records officers across NHSGGC and other board areas and with schools. At all times they are expected to act in a courteous and professional manner. The post holder will also support the generic functions and duties administered within the wider Business Team section as required.

Applicants will demonstrate good communication and organisational skills and ability to work without direct supervision. Daily workload will be varied and interesting with a range of administrative tasks as outlined in the job description and delegated by Senior Business Support Assistant.

Duration, Location, and Working Pattern:

• This is an exciting opportunity for appropriately qualified and enthusiastic applicants to join the Business Support Team and provide administrative and reception support within North West Locality
• The successful candidate will be based within Maryhill Health & Care Centre but will be required to work across the locality bases
• The shift pattern for this post is Monday to Friday 08:30 to 17:00
• Please note the salary is Pro Rata for part time hours

Key responsibilities:

• Under the general direction of the management of the Business Support Team, the post holder will be expected to undertake most or all of the following responsibilities:
• Deal with telephone and face to face enquiries received from service clients, members of the public and other staff members, responding to these or redirecting to another team member as required
• Receive visitors (including patients and members of the public) to the premises in a polite and helpful way in accordance with local procedures
• Provide a Reception/clerical function to one or more office bases as required, respecting confidentiality at all times
• Where applicable, communicate with local schools on a regular basis to obtain information on movement of pupils from schools on behalf of School Nurses
• Book rooms using electronic or paper formats and ensure that non-clinical rooms are set up appropriately
• Book interpreters as required for clinical appointments and meetings
• Arrange and amend appointments for patients both face to face and by telephone
• Receive and arrange the distribution of mail
• More responsibilities can be found in the attached job description

Knowledge, training, qualifications and/or experience required to do the job:

• Must show competence in the basic use of computer packages evidenced by experience or formal qualification e.g. ECDL
• Must show knowledge of working in an office environment and of operation of office equipment and systems. This may be through formal training or work experience
• Requires good command of verbal and written English
• Requires knowledge of organisation and department gained through prior experience within the organisation, induction or short period of orientation
• Existing training and education will be supported by a period of orientation and induction to be completed within a period of 4 weeks
• Knowledge of Microsoft Packages is essential and experience of working with Emis and Trakcare systems are desirable though training will be available

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Interested?

If you would like to find out more, we would love to hear from you.

For an informal discussion, please contact:
Assistant Business Support Manager, June McMullan

Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates

This post may close early due to the volume of response. Please submit your application form as soon as possible. Due to the volume of applications that we receive, we will not be able to provide shortlisting feedback.

AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It's fine to use AI for ideas or to check spelling and grammar, but don't let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

From 1 April 2026, the Agenda for Change full time working week will reduce from 37 hours to 36 hours. Part time working hours will be reduced on a pro rated basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full time hours can be accommodated, and where the tenure is listed as "various", we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

For application portal or log in issues, please contact the Jobtrain Support Hub in the first instance.