Clerical Assistant-Radiology Department

Job overview

We are recruiting for a Clerical Radiology Department Assistant who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. We have a vacancy for a Radiology Department Assistant to support the administration services in the department.

This is a demanding but interesting role in a busy department. The RDA team is friendly and hard working. The post holder must have experience in dealing with the public and have accurate keyboard and data input skills. Some experience of office and/or reception work is required. Previous work in a hospital would be an advantage but is not essential.

Main duties of the job

• The Clerical Radiology Department Assistant will provide a welcoming, caring and efficient service.
• Greeting patients, checking ID, demographics and accuracy of hospital records.
• Booking the arrival of patients on the computer with appointments and walk in patients - patients may have electronic or paper requests - in accordance with procedures for location.
• Communicating effectively and politely with patients, their families/carers, hospital staff and outside agencies, in a professional and caring manner.
• Providing correct, accurate and factual information to patients by phone and in person, respecting patient dignity and observing equal opportunities at all times.

Person specification Qualifications / Training

• Math's GCSE
• NVQ level 3 or equivalent experience
• Willing to undertake in house training

Previous Experience

• Customer Service
• Office Work
• Teamwork
• Work in hospital or healthcare setting

Skills

• Working under pressure/multitasking
• Face to face experience dealing with the public

Knowledge

• Dealing with people
• Principles of record keeping

Other Requirements

• Understanding of, and commitment to, equality, diversity and inclusion
• Role model our Trust values every day

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales), Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Contact

Name: Donna Piper
Job Title: Radiology Support Services Manager
Email:
Telephone: ext 4540