Clerical Admin Assistant

Clerical Admin Assistant

University Hospital of North Midlands NHS Trust

The closing date is 24 June 2026

At present, University Hospitals of North Midlands is unable to offer visa sponsorship for Band 2 to Band 4 roles, as these positions do not meet the minimum salary and skill thresholds required under UK Visas and Immigration (UKVI) regulations.

Main duties of the job

The post holder will be required to assist in the delivery of a comprehensive administrative service to support nursing staff within the Breast department.

An exciting opportunity has arisen for a Clerical Administration Assistant based at UHNM, Breast Care Department for both Stoke and County site. The role is to support the BCN team and the Breast Navigators to provide an efficient, comprehensive service. You will ensure that patients are supported efficiently throughout their pathway.

The post holder will be responsible for the administration of nurse led clinics and day case lists which includes booking of appointments, preparation of nursing notes and patient information packs, booking in and out of clinics and running day case lists.

The post holder will also be responsible for coordinating the BCN team's contribution to the twice weekly Breast MDT meetings to ensure cancer targets are maintained.

The BCN team can receive up to 25 helpline calls per day from patients, carers and professionals. The post holder will be directly interacting with patients on a daily basis both face to face and triaging helpline calls and providing appropriate responses to simple enquiries.

The post holder will also be responsible for communicating information, both written and verbal, with patients, staff and carers, and this will require tact and diplomacy.

About us

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke on Trent and County Hospital in Stafford, we are proud to serve around three million people and are highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM creates and encourages a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values co created by staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Qualifications

• Good general education to include GCSE or equivalent in English and Mathematics
• NVQ2/RSA2 word processing or equivalent

Experience

• Experience and knowledge of using Microsoft Packages - Word, Excel and Outlook
• Experience of telephone communication with a wide range of individuals and organisations
• Experience of working with patients and/or customers
• Relevant experience in a similar administrative role within the NHS
• Experience of working with CareFlow, iPortal and Choose and Book
• Experience of working in an Acute Trust

Knowledge and Skills

• Knowledge of Microsoft Office package.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.