Claims Technician

Job Title

Claims Technician - Commercial Property

Location

London

Job Type

Permanent

Remuneration

Competitive salary taking into account skills, experience and qualifications.

About the Role

As a Claims Handler in our Commercial Property Claims team, you will manage claims from the first notification of loss through to settlement. You will have the autonomy to act as the claim owner and decision maker, working alongside suppliers, contractors, and other stakeholders to identify the best solution to support the customer and resolve their claim. As an industry leader in innovating digital solutions, you will have access to a variety of technologies to support you and enhance the customer journey. Access to the latest video technology will provide you with the opportunity to access customer properties and liaise with suppliers on-site where appropriate during the claims process.

Key Responsibilities

Your key responsibilities will include acting as the single contact point for customers and suppliers, managing claims, information, and supplier projects, and controlling all costs and payments. The successful candidate will be responsible for delivering the highest technical quality, always with customer experience in mind. You will be an excellent communicator, self motivated, and disciplined. Flexibility and willingness to embrace change are essential, along with an enthusiasm for industry leading technology.

Qualifications

• Experience in managing claims across multiple clients (previous experience in a claims environment is essential).
• Excellent communication skills (interacting with policyholders, insurers, contractors, and other stakeholders to explain complex details and negotiate fair settlements).
• Commitment to professional development (dedication to working toward the Chartered Institute of Loss Adjusters' Cert CILA qualification is essential).

Benefits

• Competitive salary taking into account skills, experience and qualifications
• A Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home
• Private healthcare plan (including pre-existing conditions)
• Life assurance
• Group Income Protection
• Voluntary benefits - dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
• Employee assistance programme for employee wellbeing
• Discounts on various products and services

Development Opportunities

We will provide all Sedgwick specific training you need to thrive in this role. Sedgwick University offers a comprehensive training program with over 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education.

Equal Opportunity Statement

We are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/family status, race, religion, sex or sexual orientation. Sedgwick is an Equal Opportunity Employer.

Legal Disclaimer

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variations. Sedgwick retains the discretion to add or to change the duties of the position at any time.