Chief Operating Officer

Our client seeks a Chief Operating Officer (COO) to join their team

Role Profile

The Chief Operating Officer (COO) - CSP is a newly created executive leadership role, established to support the organisation's continued growth and operational maturity. Reporting directly to the Board, the COO will play a pivotal role in shaping and delivering the next stage of the company's strategic development. Although not a Board member, this role operates immediately below Board level and is central to translating strategic objectives into effective operational execution.

A key focus of the role will be the successful implementation and embedding of a new core system across the business, ensuring seamless integration into existing operations and the establishment of robust workflows, processes, and procedures.

Key Responsibilities Strategic & Operational Leadership

• Act as a key partner to the Board in delivering strategic growth objectives
• Lead and optimise day-to-day operations across the business
• Drive operational excellence, scalability, and efficiency across all functions

Systems Implementation & Transformation

• Lead the organisation-wide implementation of a new core system
• Ensure successful integration into existing business processes and structures
• Develop and embed standardised workflows, policies, and procedures
• Oversee change management activities to ensure smooth adoption

Functional Oversight

• Provide leadership and direction across:
• Human Resources (HR)
• Operations
• Payments
• Ensure alignment and performance across all operational functions

Governance & Performance

• Establish and maintain strong operational governance frameworks
• Develop and monitor KPIs and performance metrics
• Ensure compliance with internal policies and external regulatory requirements (where applicable)

Leadership & Culture

• Lead, develop, and inspire senior operational teams
• Foster a high-performance, collaborative, and accountable culture
• Support succession planning and organisational capability building

Key Skills & Experience

• Proven experience in a senior operational leadership role (COO or equivalent)
• Strong background in financial services or regulated environments
• Experience within the CSP sector is highly advantageous
• Demonstrated success in leading large-scale systems implementation or transformation programmes
• Strong understanding of HR, IT, operations, and payments functions
• Track record of working closely with Boards and senior stakeholders
• Strong leadership, communication, and stakeholder management skills
• Ability to operate at both strategic and hands on execution level
• Strategic thinker with strong commercial acumen
• Highly organised with a structured, process driven approach
• Strong change leader with a focus on delivery and outcomes
• Resilient, adaptable, and comfortable in a fast-growth environment
• Collaborative leadership style with the ability to influence at all levels