Chief Customer Insight & Strategy

A leading water utility in Wales is seeking a Head of Customer Insight to lead their customer insight team. This role involves developing and executing a customer insight strategy, analyzing customer data to inform business decisions, and ensuring the voice of the customer shapes organizational strategy. The ideal candidate will have significant experience in customer insight, preferably in regulated environments, and a degree in a relevant field. Additionally, strong stakeholder management and analytical skills are required. A range of employee benefits is provided, supporting work-life balance.