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Centre Principal
Posted 8 hours 21 minutes ago by Porsche Centre Swindon
Permanent
Full Time
Other
Gloucestershire, Tewkesbury, United Kingdom, GL205
Job Description
Strategic Leadership 
- Develop and deliver the Centre's business strategy in line with Group objectives.
- Create and implement annual business plans covering commercial performance, people development, customer experience and operational excellence.
- Identify opportunities for sustainable growth while protecting and enhancing the Porsche brand.
- Build strong relationships with Porsche Cars Great Britain and other key stakeholders.
- Drive outstanding performance across every area of the Centre, delivering ambitious targets in new and Porsche Approved vehicle sales, aftersales, parts, finance and insurance, customer satisfaction and profitability.
- Take full accountability for the Centre's financial performance, including P&L responsibility.
- Monitor market trends, competitor activity and business performance to maximise opportunities and maintain a competitive advantage.
- Drive operational excellence and efficiency while maintaining exceptional standards across all departments.
- Inspire, develop and lead a high-performing management team.
- Foster an environment where colleagues feel engaged, supported and empowered to achieve their full potential.
- Champion talent development, succession planning and colleague retention.
- Create a culture built on accountability, collaboration and continuous improvement.
- Ensure the delivery of a truly world-class customer experience across every aspect of the business.
- Maintain exceptional levels of customer satisfaction, loyalty and advocacy.
- Continually evolve the customer journey to meet the expectations of a luxury, high-net-worth client base.
- Ensure full compliance with FCA requirements, regulatory obligations and Group policies.
- Maintain robust governance, risk management and compliance standards.
- Protect and enhance the reputation of both Porsche and Dick Lovett through exemplary leadership and professionalism.
Porsche Centre Swindon
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