Centre Principal

Strategic Leadership

• Develop and deliver the Centre's business strategy in line with Group objectives.
• Create and implement annual business plans covering commercial performance, people development, customer experience and operational excellence.
• Identify opportunities for sustainable growth while protecting and enhancing the Porsche brand.
• Build strong relationships with Porsche Cars Great Britain and other key stakeholders.

Commercial Performance

• Drive outstanding performance across every area of the Centre, delivering ambitious targets in new and Porsche Approved vehicle sales, aftersales, parts, finance and insurance, customer satisfaction and profitability.
• Take full accountability for the Centre's financial performance, including P&L responsibility.
• Monitor market trends, competitor activity and business performance to maximise opportunities and maintain a competitive advantage.
• Drive operational excellence and efficiency while maintaining exceptional standards across all departments.

People & Culture

• Inspire, develop and lead a high-performing management team.
• Foster an environment where colleagues feel engaged, supported and empowered to achieve their full potential.
• Champion talent development, succession planning and colleague retention.
• Create a culture built on accountability, collaboration and continuous improvement.

Customer Experience

• Ensure the delivery of a truly world-class customer experience across every aspect of the business.
• Maintain exceptional levels of customer satisfaction, loyalty and advocacy.
• Continually evolve the customer journey to meet the expectations of a luxury, high-net-worth client base.

Governance & Compliance

• Ensure full compliance with FCA requirements, regulatory obligations and Group policies.
• Maintain robust governance, risk management and compliance standards.
• Protect and enhance the reputation of both Porsche and Dick Lovett through exemplary leadership and professionalism.