Catering Supervisor (Grade B)

Do you get a buzz from making someone's day better? Do you believe a warm meal and a kind word can go a long way? Then keep reading - we might just have the perfect role for you.

Join Our Patient Catering Team! We're on a mission to transform mealtimes into moments of care, comfort, and connection. Our Patient Catering Team & Hostess Housekeeping team is evolving - and we're looking for a passionate, people loving Catering Supervisor to help lead the charge.

What's Cooking in This Role? You'll be the secret ingredient in our recipe for success, helping to:

• Lead and support a team of catering colleagues, hostesses, and housekeepers.
• Onboard and train new team members.
• Maintain seamless service operations with data, delivery, and mealtime coordination.
• Ensure every patient's dining experience is served with excellence and a smile.

You'll thrive if you:

• Love working with people and making a difference.
• Can juggle multiple tasks effectively.
• Believe that food is more than fuel - it's care, dignity, and joy.

Based in West Yorkshire, you'll be part of a team that is as committed to compassion as it is to quality.

Main duties of the job

Lead a team and ensure high standards of patient, restaurant and retail services within designated locations on the site at all required times. Communicate with staff, colleagues and service users, taking corrective action where appropriate. Contribute to the delivery of a quality catering service in accordance with specification standards. Promote a Just Culture. Ensure that all patient meal requirements are ordered and delivered in a timely manner by staff at ward level. Assist with hospitality delivery to users. Ensure the provision of patient meals and hostess & housekeeper service meet required standards. Communicate effectively with colleagues and visitors throughout service delivery while maintaining respect, dignity and confidentiality.

Benefits include

• 24/7 Employee Assistance Line
• Buy or sell annual leave
• Access to 6 Staff Networks - Enable, Gender, Race Equality, Rainbow, Armed Forces and Admin
• Onsite Children's Nursery

Person Specification Qualifications

• GCSE Maths and English
• Level 2 Food Safety
• IOSH Managing Safely Level 3
• Train the Trainer

Skills

• Computer literate in Excel and Word
• Ability to plan & organise own workload to a high standard as well as work as part of a team
• High attention to detail
• Able to use own initiative
• Ability to follow written and verbal instructions

Knowledge

• Good knowledge of Health & Safety and Food Safety practices
• Understanding of Confidentiality
• Knowledge of allergens and allergen management
• Knowledge of catering and hospitality best practice
• Understanding of Information Governance
• Knowledge of HACCP
• Knowledge of NHS PLACE
• Understanding of NHS Framework of Audit

Experience

• Experience of working in a catering environment
• Experience in dealing with customers and handling complaints
• Experience of working with allergens and best practiceExperience of working with the public/customers
• Experience of working to schedules, procedures and deadlines
• Previous Supervisory Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check to confirm no previous criminal convictions.