Casual Matchday Stadium Catering Team Leader - Newcastle United Football Club

We're experience makers.

And food fanatics. And we're hiring.

Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we'll give you all you need to thrive.

Because at Sodexo Live! We're so much more.

Be part of something greater.

This is an incredible opportunity to join our team at Sodexo Live! St James' Park, Newcastle United Football Club for season 2026/27. Following on from our biggest season yet, we are looking to start the new upcoming season where we left off.

With the opportunity to work at both Matchday and Non-Matchday Events, this is a great opportunity for for driven individuals to succeed in a fast and innovative catering environment and to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

We are looking for customer focused individuals, who want to be a part of something greater.

If this is you, apply to join our team now.

• Lead and coordinate a team of casual catering staff across kiosks, stands, or service points during matchdays and events
• Ensure smooth, efficient, and high-quality food and beverage service throughout busy operational periods
• Allocate tasks, direct staff, and support team members to maintain service standards and speed
• Act as the main point of contact for staff during service, escalating issues to management when required
• Monitor staff performance and provide on-the-spot guidance, coaching, and support
• Ensure all service areas are fully prepared, stocked, and operational before gates open and during events
• Oversee till operations, cash handling, and payment procedures to ensure accuracy and compliance
• Maintain high standards of food hygiene, health & safety, allergen control, and stadium operational procedures
• Support effective queue management and customer flow to maximise efficiency and guest satisfaction
• Handle customer enquiries, complaints, and service issues professionally and promptlyMonitor stock levels and report shortages or issues to management in a timely manner
• Ensure cleanliness and organisation of all catering areas throughout service and during close-down
• Complete opening and closing procedures, including setup checks, cleaning, and basic reporting
• Maintain a calm, organised, and proactive approach in a fast-paced, high-pressure stadium environment
• Support the onboarding and training of new casual staff when required

• Previous experience in a supervisory or team leader role within catering, hospitality, events, or retail environments
• Strong leadership skills with the ability to motivate, direct, and support casual staff during busy matchday operations
• Confident and calm decision-maker who performs well under pressure in fast-paced environments
• Excellent organisational and multitasking abilities with strong attention to detail
• Proven ability to deliver high standards of customer service in high-volume settings
• Good understanding of food hygiene, health & safety, allergen awareness, and stadium compliance procedures
• Experience managing tills and basic operational reporting
• Strong communication skills with the ability to coordinate effectively across multiple teams and departments
• Reliable, punctual, and flexible to work evenings, weekends, matchdays, and large-scale events
• Hands-on, proactive approach with a strong work ethic and positive attitude
• Able to coach, guide, and support team members to maintain consistent service standards
• Comfortable working in a physically demanding stadium environment for extended periods
• Able to handle customer complaints and operational issues professionally and efficiently