Cash Equities Client Service Associate

Why you should apply for a job to JPMorgan Chase:

61% say women are treated fairly and equally to men

77% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members.

Position summary

contact for sales, sales trading desks and client operations teams, to resolve queries or issues

Ensures prompt and accurate allocation of trades to the relevant funds, along with issuing accurate trade confirmations, in a timely manner, in line with client requirements

Manages pre-matching of transactions to ensure smooth settlement

Manages all client queries in a timely manner while proactively ensuring any issues do not reoccur

Provides the Front Office with timely, accurate information in relation to the status of problem trades

Completes all relevant control checks, escalation of issues in a timely manner and maintaining audit trail

Continuously seeks feedback on opportunities for improvement and providing feedback to other groups in relation to where processes could be improved

Identifies opportunities to continuously improve 'Straight Through Processing' and quality of service delivered to clients; and automate/streamline existing processes

Partnerships with our Commission Management Solutions team on any research commission queries

Partnerships with the Corporate & Investment Bank Account Oversight team in relation to special handling and resolving any issues for priority clients

Provides Subject Matter Expertise (SME) input in partnership with technology and operations project teams

Required qualifications, capabilities, and skills

Well established client service skills with a positive attitude

Ability to both work well as part of a team, and also to be results orientated and self-motivated, being proactive by using own initiative to take personal responsibility for tasks and actions

Capacity to think laterally and understand the big picture

Experience within operations

A flexible, organized, proactive attitude towards work with the ability to multi-task and prioritize workload to meet daily deadlines

Excellent communication skills in all media

The ability to work well under pressure

Strong analytical and problem solving skills

Control mindset with risk awareness along transaction lifecycle and strong attention to details

Preferred qualifications, capabilities, and skills

Experience in the financial industry, preferably within an Investment Banking environment

Technical understanding of securities products would be an advantage

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Why you should apply for a job to JPMorgan Chase:

61% say women are treated fairly and equally to men

77% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members.