Business/Office Manager

Newcastle upon Tyne, United Kingdom Posted on 07/04/2026

The Office Manager plays a central role in ensuring the smooth, compliant, and efficient operation of the business. This role has responsibility across people management (HR), financial administration, IT systems, health & safety, payroll coordination, marketing support, performance reporting, supplier management, and the leadership of an administrative team.

Management of Administrative Team

• Line management of a team of administrators
• Allocate workloads, set priorities, and monitor performance
• Provide day-to-day support, coaching, and development
• Conduct appraisals, one to ones, and performance reviews
• Ensure consistent processes and high standards of administration
• Identify opportunities to improve efficiency and team capability

Human Resources (HR)

• Recruitment coordination, onboarding, and induction
• Maintain employee records in line with GDPR
• Support employee relations and performance
• Coordinate training and appraisals
• Ensure compliance with UK employment law
• Day to day financial administration
• Process invoices and expenses
• Reconcile accounts and supplier statements
• Assist with budgets and cash flow
• Liaise with external accountants

Payroll Administration

• Collect and submit payroll data
• Liaise with payroll providers
• Manage pensions and statutory payments

IT & Systems

• Oversee IT systems and providers
• Manage access and data security

Health & Safety

• Maintain health & safety policies
• Coordinate risk assessments

Marketing & Website

• Liaise with agencies

Reporting & KPIs

• Track KPIs and trends
• Monitor performance and costs

Requirements & Experience

• Minimum 5 years' experience in an Office Manager, Senior Administrator, Operations Manager, or similar role
• Proven experience managing and leading a team of administrators, including workload allocation, performance management, and development
• Hands on experience across HR administration, including recruitment support, onboarding, employee records, and policy management
• Strong background in financial administration, including invoicing, expense processing, reconciliation, and working with external accountants
• Demonstrable experience coordinating or administering payroll, pensions, and statutory payments
• Experience overseeing IT systems and business software, including liaising with third party IT providers
• Working knowledge of Health & Safety compliance and office based risk management
• Experience producing management reports, KPIs, and performance dashboards
• Proven ability to manage suppliers, contracts, renewals, and service performance
• Experience supporting or coordinating website updates and basic marketing activity
• Strong understanding of UK employment legislation, GDPR, and HR best practice
• Sound financial literacy with confidence handling budgets, costs, and financial controls
• High competence in Microsoft 365 (Outlook, Word, Excel, Teams) and business systems
• Excellent organisational skills with the ability to manage multiple priorities
• Strong people management, communication, and stakeholder engagement skills
• High levels of accuracy, discretion, and confidentiality
• Proactive, solutions focused approach with a continuous improvement mindset
• Experience working in a multi functional or regulated environment
• Exposure to system implementation, digital transformation, or process improvement projects
• Experience supporting senior leadership with operational or strategic reporting
• Previous involvement in marketing coordination or brand management

Qualifications (Desirable)

• CIPD Level 3 or above (HR)
• Health & Safety certification (e.g. IOSH Managing Safely)
• Relevant management or leadership qualification

Personal Attributes

• Confident leader with a supportive and collaborative management style
• Self motivated and comfortable working autonomously
• Calm, professional, and effective under pressure
• Trusted and credible when handling sensitive business and people matters
• Adaptable and resilient in a changing business environment