Business Systems Manager (Customer Systems)

Business Systems Manager - Customer Systems (CRM, B2B Sales, Digital)

Our client is seeking an experienced Business Systems Manager to lead the development and delivery of customer-facing technology systems, with a focus on CRM, Web, CMS, Mobile Apps, Ecommerce, Customer Portals, PIM etc). This role is ideal for someone who understands how digital tools can drive performance and efficiency in a manufacturing or engineering setting.

Client Details

A well-established manufacturing business with a strong reputation for innovation and operational excellence. The company is investing in its digital capabilities and sees systems leadership as a key part of its future growth.

Description

This is a hands-on leadership role where you'll be responsible for shaping and delivering the systems that support customer engagement across the business. You'll lead a team of Business Systems Analysts and work closely with senior stakeholders to ensure systems are aligned with strategic goals and delivering measurable value. The focus will be on customer-facing platforms, particularly Dynamics 365 CE/CRM, and how they can be optimised to improve performance, streamline processes, and support data-driven decision-making. You'll be expected to manage a roadmap of initiatives, oversee delivery from discovery through to implementation, and ensure adoption across the business. Collaboration is key-you'll be working alongside engineering, product, and data teams to ensure systems are scalable, integrated, and fit for purpose in a fast-paced manufacturing environment.

Profile

A successful Business Systems Manager (Customer) should have:

• Extensive experience business systems, transformation, or technology management roles.
• Proven leadership experience managing business systems analysts or similar teams.
• Strong understanding of customer systems (B2B Sales, CRM, websites, omni-channel), ideally with Dynamics 365 CE/CRM.
• Experience in engineering or manufacturing environments
• Proven track record of delivering systems that drive measurable business outcomes.
• Deep understanding of systems design, change management, and adoption dynamics.
• Strong communicator and influencer across all levels of the organisation.
• Experience with data-driven decision-making, KPIs, and cross-functional delivery.

Job Offer

• Competitive salary in the range of £90,000 - £110,000 + package
• Permanent position with opportunities for career growth.
• Remote working with some travel to sites