Business Support Manager

Overview

We are looking for a highly organised and proactive Business Support Manager to join Agincare Enable. In this pivotal role, you will provide high-level business management, project coordination, and administrative support to ensure the smooth and efficient running of our operations. Working closely with the Business Development Director and Senior Leadership Team, you will help drive both day to day performance and longer term growth.

Main duties of the job

• Business & Project Support
  • Coordinate business operations to support the delivery of Enable services
  • Provide administrative support to the Senior Leadership Team across governance, compliance, and business development
  • Lead and manage projects, including planning, tracking progress, and reporting on outcomes
  • Support data analysis and reporting to inform decision making
  • Coordinate responses to bids and ensure timely input, review, and sign off
• Team & Meeting Coordination
  • Organise and manage meetings, including Board and leadership meetings, and key events
  • Prepare agendas, presentations, and take accurate minutes
  • Track actions and follow up to ensure completion
  • Maintain accurate records, documentation, and databases
  • Manage correspondence, emails, and enquiries in a timely manner
  • Facilitate effective communication across internal teams and external stakeholders
  • Share updates and key information clearly and appropriately
  • Handle sensitive information in line with data protection requirements
• Compliance & Continuous Improvement
  • Ensure adherence to company policies and procedures
  • Maintain confidentiality at all times
  • Support quality improvements and continuous development initiatives
• Additional Responsibilities
  • Support with complaints, compliments, and data requests
  • Assist with report writing as required
  • Undertake training and stay up to date with sector developments
  • Occasionally travel and work flexibly, including evenings and weekends, to meet business needs

Qualifications

• Strong knowledge of Microsoft 365 (Word, Excel, PowerPoint, Teams, Planner, SharePoint, OneDrive)
• Excellent IT skills, particularly in Excel and reporting tools
• Strong organisational skills with the ability to manage multiple priorities
• Ability to produce accurate, timely reports and management information
• Excellent communication skills, both written and verbal
• Ability to work effectively in a fast paced, changing environment
• Strong time management and attention to detail
• Demonstrable experience working within a Project Support role

Desirable skills and experience

• Experience within health, social care, or supported living sectors
• Experience working with senior leadership teams
• Knowledge of governance, compliance, or business development processes

Benefits

• A supportive and inclusive working environment
• The chance to help shape a growing and ambitious care organisation
• Refer a friend scheme up to £1,000
• Blue Light Discount Package
• Company pension scheme

About Agincare

Agincare is a family run business that has been caring and supporting people since 1986. We have over 4,500 team members and more than 100 locations across England, including care and nursing homes, home care branches, extra care schemes, supported living properties and live in offices. We are committed to supporting care leavers to live independently and are a signatory of the Care Leaver Covenant. All of our care services are regulated by the Care Quality Commission (CQC).

Equal opportunities

Equal opportunities are important to us at Agincare and we welcome applications from all.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and therefore it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Salary

Depending on experience, salary expectations will be discussed at interview stage.

Refer a friend bonuses are subject to terms and conditions