Business Support Manager

We are searching for a Business Support Manager who is enthusiastic to work within our small but driven team. The Business Support team plays a key role in the charity, as the income generated from employers supports our whole operation.

Protect is the UK s whistleblowing charity. Our aim is to protect the public interest by helping workers to speak up to stop harm and wrongdoing. We support whistleblowers by providing free and confidential legal advice, we help employers improve their whistleblowing frameworks and cultures, and we campaign for legal and policy reform.

The service we offer to organisations is unique and we work with a wide range of organisations in the public, private and charity sectors - and from FTSE to SMEs. Whistleblowing has never been more important and the work we do encourages more employers to develop safe working cultures, where their staff are confident to speak up if they see wrongdoing.

The vacancy would suit someone who has strong line-management and B2B business development skills, who is interested in working in a charity/legal environment.

You will help attract new business, account-manage a number of clients and line-manage 4 members of the team. There are opportunities to be involved in the delivery of training or consultancy, and in the design of new webinars and resources for employers.

We are looking for a self-starter who uses their initiative to contribute great ideas and succeed with their sales.

Business Support Team

The current team consists of the Client Relationship Director, 2 Relationship Managers, 2 Account Executives and a Marketing & Digital Operations Manager. The team is responsible for new business, account management, webinars and round tables, marketing, and product development.

Key Responsibilities

Leadership & Team Management:

Lead, coach, line manage and develop the Relationship Managers and Account Executives, to consistently achieve target.

Role model by achieving own sales targets and developing client relationships with key accounts.

Ensure that the team responds promptly to all enquiries from employers seeking support in enhancing their frameworks.

Provide mentorship, training, and professional development opportunities for the team to enhance their skills and knowledge, ensuring a supportive and collaborative work environment.

Set clear objectives and performance standards for the team, conducting regular performance reviews and providing ongoing support.

Foster a positive and inclusive team culture that reflects the charity s values.

Sales & Account Management

Key account management of our high-level Members, leading on associated consultancy projects, sales and upsells.

Ownership of particular sectors, including researching, approaching, organising and leading on webinars, round tables, blogs and specialist training.

Selling the charity s services to inbound enquiries, and identifying prospects and selling the charity s services through proactive outbound activity.

Being attentive to current legal affairs, whistleblowing cases and commercial market trends to accurately inform sector and client approaches.

Represent the charity at exhibitions, events and conferences.

Service Delivery:

Assisting the Director in implementing the strategy and scoping new revenue streams.

Monitor and evaluate service quality, making improvements where necessary to enhance efficiency and effectiveness.

Develop and maintain resources, guidance, and templates for the team to ensure consistent and high-quality service.

Develop and improve tools and processes for engaging employers including through feedback.

Keep abreast of changes in the related environment.

Working with the Director and Marketing & Digital Operations Manager, ensure content on our website remains relevant, engaging and up to date.

Working closely with other teams develop systems for better using the data and case studies we have to promote the importance of whistleblowing and the expertise of Protect.

Skills/Experience

Essential

Successful and demonstrable B2B sales record

Track record in successful account management and relationship building

People management experience

Excellent organisational skills

Proactivity

Familiarity with Microsoft Office

Desirable

Familiarity with case management systems such as Salesforce

Experience of working in/understanding of the charity sector

Benefits of working at Protect:

• Flexibility. The majority of our team works in our London office two days a week to share ideas and support. We are happy to talk flexible working, but expect this role to be a minimum of 4 days a week.

30 days holiday (pro rata) per year in addition to Bank Holidays

A great place to work our annual staff surveys reveal consistently high levels of staff engagement and satisfaction

Supportive and collaborative colleagues

Access to Open Up a mental health support platform for you and a family member.

A sabbatical on completion of five years' service

Full benefits can be seen on our website. Protect is unable to support visa applications.