Business Strategy - Quality Coordinator

• Support the maintenance, administration, and continuous improvement of ATC's Integrated Management System (IMS) and associated certifications, including ISO 9001, TAPA, and FORS.
• Coordinate document control activities and maintain accurate, up-to-date policies, procedures, records, and business documentation.
• Assist with internal audits, management reviews, corrective actions (CAPA), and certification audits, including follow-up and action closure.
• Support strategic projects and continuous improvement initiatives through project tracking, reporting, and benefits realisation.
• Identify opportunities to improve processes, standardise ways of working, and enhance operational efficiency.
• Develop, maintain, and analyse performance dashboards, scorecards, KPIs, and management reports.
• Conduct data analysis to identify trends, risks, opportunities, and improvement actions.
• Coordinate cross-functional improvement activities arising from audits, customer feedback, operational reviews, and business initiatives.
• Support vendor compliance, sustainability reporting, and customer quality requirements.
• Maintain project, audit, quality, and training records; coordinate meetings, track actions, and support stakeholder communication.
• Work with Operations, Transportation, Technical Services, Control Tower, and Business Services teams.
• Travel occasionally to support audits, business projects, and ATC locations.

Requirements

• 2-3 years' experience in quality, business improvement, project coordination, or operational support roles.
• Strong organisational and coordination skills.
• Excellent analytical and problem-solving abilities.
• Strong attention to detail and accuracy.
• Ability to manage multiple priorities and meet deadlines.
• Excellent written and verbal communication skills.
• Strong stakeholder engagement and collaboration skills.
• Experience creating reports, presentations, dashboards and business documentation.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office, particularly Excel, Word, PowerPoint and SharePoint.
• Experience supporting quality management systems or business improvement initiatives.
• Unable to provide visa sponsorship; applicants must submit an updated resume/CV in English.

Core Competencies

Demonstrates expertise in quality management systems, project coordination, and business improvement initiatives, with a strong focus on data analysis, performance tracking, and stakeholder engagement. Proficient in maintaining documentation and supporting audits to enhance operational efficiency.

Highest-signal resume keywords

• Quality Management Systems
• Project Coordination
• Data Analysis
• Stakeholder Engagement
• Continuous Improvement

Hard Skills

• ISO 9001
• TAPA
• FORS
• Corrective Actions (CAPA)
• Performance Dashboards
• KPI Analysis
• Document Control
• Business Documentation
• Audit Support
• Process Improvement

Soft Skills

• Organisational Skills
• Analytical Abilities
• Attention to Detail
• Problem-Solving
• Communication Skills

Industry Keywords

• Operational Efficiency
• Vendor Compliance
• Sustainability Reporting
• Customer Quality Requirements

Tools & Technologies

• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint
• Microsoft SharePoint