Business Process Improvement Manager (12 Month FTC)

We are the Housing Network (THN), a purpose-led organisation working in partnership with the YMCA to support our communities.

We are in an exciting period of growth and have risen to 200th in the FT1000 Fastest Growing Companies in Europe! Homelessness is a vast and complex issue that does not have a single solution. In understanding that reality, we've learned the importance of perspective; appreciating that if we continue to innovate, collaborate, and give our best, we are playing our part in making a vital difference.

We are a team that is absolutely committed to innovate, excel and be dependable in all that we do.

Working hard together to achieve our mission of providing Better Accommodation, Better Support, Better Partnerships, and as a result Better Business.

Business Process Improvement Manager (12 Month FTC)

Location: Luton, Head Office

Working Hours: Monday - Friday, 09:00 - 17:30

What you will be doing:

• Lead the review, redesign and continuous improvement of business processes across the organisation to improve efficiency, consistency and service delivery.
• Reduce manual work, duplicate processes and reliance on spreadsheets by embedding standardised ways of working and maximising use of business systems (particularly Pyramid).
• Develop and maintain process documentation, SOPs and governance frameworks to ensure clear ownership, version control and compliance.
• Work with stakeholders across the business to gather requirements, facilitate workshops and implement process improvements that support growth and operational excellence.
• Drive system adoption by coordinating user testing, training, communications and post-implementation reviews to ensure changes are successfully embedded.
• Manage and develop a Business Analyst, oversee an improvement backlog, and report progress, risks and benefits to senior leadership.
• Improve data quality, accountability and process compliance by establishing clear ownership, governance and continuous improvement practices.

Who we are looking for:

• Significant experience in business process improvement, operational transformation or organisational change
• Strong business analysis, requirements gathering and process mapping experience
• Experience developing SOP, control and document-governance frameworks
• Experience leading system adoption, optimisation or implementation activity
• Experience managing people, projects and senior stakeholders
• Social, supported or wider housing-sector experience (Desirable)
• Experience of housing management or other business-critical operational systems (Desirable)
• Lean, Six Sigma, Business Analysis or recognised project/change qualification (Desirable)

Skillset:

• Strong facilitation and workshop leadership
• Clear, accessible writing and rigorous documentation
• Confident stakeholder management and constructive challenge
• Analytical thinking, root-cause analysis and practical problem solving
• Ability to prioritise competing demands and sustain delivery
• Collaborative approach with respect for technical and operational boundaries

What you'll receive:

• Salary - £80,000 Per Annum
• Blue Light Card
• Cycle to Work Scheme
• Employee Referral Scheme

We believe our values should reflect in our behaviour towards our colleagues, partners and residents while we work to achieve our Strategy 2024>29.These values are to be; Innovative, Dynamic, Dependable, Respectful, and Kind.
The Housing Network is committed to eliminating discrimination and encouraging diversity amongst the workforce.

We aim to be an equal opportunities employer and we are determined to ensure no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

As an employer we welcome applications from candidates with lived experience, demonstrating our commitment to capturing the value of "expertise by experience" and providing More than a Voice for our residents.

All job offers are subject to a DBS check (level to be advised through the hiring process) and references.

The Housing Network is unable to offer visa sponsorship for this position. Applicants must already have the legal right to work in the UK to be considered.

We do not use AI to make hiring decisions. All screening, shortlisting and selection decisions are made by our recruitment team and hiring managers.

Eye care Vouchers Cycle to work scheme Flu Vaccination Blue Light Card Employee Referral Scheme Paid volunteer days Simply Health Package

259 Capability GreenLutonBedfordshireLU1 3LUUnited Kingdom