Business Process Analyst

Location: Huddersfield, West Yorkshire
Salary: Up to £35,000 per annum, dependent on experience
Job Type: Full-Time / Permanent

About Them

Our client is one of the UK's fastest-growing online retailers, operating award-winning brands like Laptops Direct, Appliances Direct, and Furniture123. Built from the ground up, their rapid growth means their internal workflows and operating models need to constantly evolve to keep pace with customer demand.
They don't follow the normal ways of working. They think unconventionally. They are looking for ingenuity, tenacity, and people who want to get stuck into the real work from day one.

About the Role

Are you a big-picture thinker who loves untangling complex problems and finding a better, faster way of doing things?

They have a fantastic opportunity for a Business Process Analyst to join their team. This role is dedicated to understanding exactly how their business ticks from the moment a customer places an order to the final delivery. You will map out their workflows, spot the inefficiencies, and design the future state of their operations. It is the perfect launchpad for someone looking to build a career in Business Architecture, Enterprise Architecture, or Change Management.

What you ll be doing:

• Facilitating process discovery workshops with stakeholders across commercial, logistics, and customer service teams to understand how they work today.
• Creating detailed, highly visual maps of their current ("as-is") business processes using tools like Visio, Lucidchart, or similar.
• Identifying bottlenecks, duplicated efforts, and manual tasks that are ripe for automation or streamlining.
• Designing and documenting clean, scalable future-state ("to-be") processes and Target Operating Models.
• Creating Standard Operating Procedures (SOPs) to ensure new, improved ways of working are actually adopted by the business.
• Acting as the crucial link between operational teams and IT, ensuring that any new software rollouts align with how the business actually functions.

What they re looking for:

• A highly logical, structured thinker with a passion for efficiency and organizational design.
• Strong visual communication skills you need to be able to turn a chaotic, hour-long meeting into a clean, easy-to-read process flowchart.
• Excellent stakeholder management skills, with the confidence to challenge the status quo and ask "why do we do it this way?"
• Familiarity with process mapping notation (like BPMN) or methodologies (like Lean or Agile) is a fantastic bonus, but a willingness to learn is just as important.
• A proactive, tenacious attitude. You don't just document the problem; you actively drive the business toward the solution.

Benefits:

• Up to £35,000 basic salary (dependent on experience)
• Healthcare cash plan
• Your birthday off after a year of service
• Generous staff discount scheme across all our brands
• Free onsite parking

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