Business Centre Support

Business Centre Support

Location: Stoke on Trent • Pay: £12.71 per hour • Temporary ongoing due to business demands. Working within an award winning team.

Responsibilities

• Provide consistently high standard of customer care to internal and external clients.
• General client support - receive, screen and direct calls to the relevant department.
• Meet and greet clients and visitors.
• Organise and prepare meeting rooms in advance of meetings.
• Arrange refreshments and tidy the area after meetings.
• Maintain a clean and presentable working and office environment.
• Deal with complex client issues, moving clients in and out of their office space.
• Ensure the operation runs smoothly and efficiently.
• Provide IT and Telecommunications solutions - set up telephone and internet connections, troubleshoot problems.
• Administration duties - filing, photocopying and scanning documents.
• Spreadsheet analysis using MS Excel.
• Stationery replenishment and ordering.
• Ensure tasks are completed correctly within tight business timescales.
• Offer a flexible and helpful approach to a small team.

Skills and attributes

• Take pride in work.
• Office experience - able to deal with business clients at all levels.
• Professional and presentable.
• Enthusiastic with a pleasant approach.
• Excellent communication both verbal and written.
• Ability to deliver exceptional customer service to visitors and customers.
• Organised and methodical.
• Works well on own initiative and as part of a great team.
• Assist with the efficient running of the centre.
• MS Office proficient.
• Able to offer flexibility as and when required.
• Team player who takes pride in work and customer service support.
• Able to problem solve and deal with people at all levels.
• Accurate, attention to detail, numeric.
• Excellent IT skills and knowledge, with ability to solve IT problems.

Hours

• Monday - Friday, 8:30am - 5pm.
• Occasional 8am start.
• Flexibility required periodically to support business demands.

Benefits

• Free Parking.
• Monday to Friday, no weekends.