BNPL Merchant Success Manager

Job Summary

As BNPL Merchant Success Manager, you will be responsible for growing and maximising value from PayPal's existing merchant portfolio in the UK. Based in London, you will build and execute joint business plans with strategic merchant partners - identifying expansion opportunities, driving increased adoption of PayPal's BNPL products, and delivering measurable commercial outcomes. Working closely with internal teams across analytics, marketing, product, and risk, you will translate data into clear actions that unlock partner growth. You will own senior stakeholder relationships up to C level, ensuring consistent engagement, alignment on shared priorities, and accountability for results.

Essential Responsibilities

• Lead functional projects and programs, ensuring alignment with business trends.
• Identify issues and recommend best practices to improve processes.
• Partner with various teams to analyze and understand business trends.
• Contribute to business or process improvements within the function.
• Develop strategies to enhance product sales and customer satisfaction.

Minimum Qualifications

• 5+ years relevant experience and a Bachelor's degree OR any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications

• 5+ years in Business Development, Account Management, or Sales - ideally in retail, payments, fintech, or ecommerce.
• Proven track record of driving revenue growth within an existing portfolio of strategic accounts.
• Comfortable owning senior stakeholder relationships, including C suite engagement.
• Commercially minded: able to interpret data and translate it into clear, actionable business plans.
• Excellent communicator with strong organisational skills and the ability to manage multiple priorities in parallel.
• Results oriented, with a bias for action and the ability to execute in an uncertain and fast evolving environment.

Even Better If

• You have knowledge of Buy Now Pay Later or regulated credit payment methods.
• You've worked with AI tools in a sales or commercial context.
• You're analytically strong and can turn complex data into clean, executive facing insights.

Benefits

At PayPal, we're committed to building an equitable and inclusive global economy. We offer comprehensive, choice based programs to support all aspects of personal wellbeing-physical, emotional, and financial-delivering meaningful value where it matters most. Our benefits include generous paid time off, healthcare coverage, and resources to create financial security and support mental health.

EEO

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.