Bereavement Care Technical Support Administrator

Job Title

Bereavement Care Technical Support Administrator

Reference

Ref: Bournemouth

Pay Rate

£14.82 per hour PAYE

Role Length

Anticipated 12 months

The Role

We are seeking a professional and competent Administrator to support the efficient and timely operation of the Bereavement Care service by providing a quality responsive bereavement service that meets the needs of the bereaved and complies with all statutory requirements. You will need to have strong administrative experience, excellent communication skills, and proficient IT skills with the ability to handle confidential and sensitive information appropriately as well as having a high level of resilience, emotional stability and maturity.

Key Responsibilities

• Provide comprehensive and effective technical support to the Bereavement Care Team by working collaboratively as part of a team and with all users of the bereavement service ensuring all cremations and burials take place within the required statutory framework.
• Ensure the accurate review and processing of all statutory and non-statutory paperwork relating to bookings for cremations and burials using the bereavement software system and manual processes in place.
• Ensure all administration relating to the sale of memorialisation including the correct calculation of fees, placing of orders with suppliers and coordinating installation of memorials within allocated memorial grounds is carried out in a timely and efficient manner.
• Ensure the accurate input and processing of all financial information relating to all cremation and burial bookings using the bereavement software system leading to the timely invoicing to all customers.
• Act as point of contact for general enquiries or complaints from service users to ensure a good customer service is provided and enquiries are resolved in a sensitive, appropriate and timely manner, and escalated for more complex matters appropriately.

What the Client is Looking For

• 3 A Levels, NVQ 2/3 in Business Administration (or equivalent experience).
• Proficient IT skills including Excel, Word, Outlook and other programmes.
• Experience of delivering administrative support in a busy, front-facing and highly pressurised office environment.
• Excellent communication skills and ability to deal with potentially difficult and sensitive situations in a professional and calm manner.
• Able to handle confidential and sensitive information appropriately and maintain confidentiality throughout.
• A high level of resilience, emotional stability and maturity.

How to Apply

• Quote the job title and reference number in your application.
• Submit your CV in Word format.
• Applications are reviewed on a rolling basis-early submission is recommended.

If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.